Processing Time: Orders are typically processed and shipped within 1-2 business days (excluding weekends and holidays) after order confirmation.
Shipping Methods: We offer a variety of shipping methods to meet your needs and budget. Shipping costs are calculated at checkout based on the weight of your order and your chosen shipping method.
Free Shipping: We may offer free shipping promotions on orders that meet a minimum purchase amount. These promotions will be clearly advertised on our website and may have exclusions.
Delivery Times: We cannot guarantee specific delivery dates, but estimated delivery times will be provided at checkout based on your chosen shipping method. Standard delivery times typically range from 3-7 business days after your order is shipped.
Tracking: A tracking number will be emailed to you once your order has shipped.
International Shipping: We currently do not offer international shipping.
Returns & Exchanges
We want you to be happy with your purchase! However, we understand that sometimes things don’t work out as planned. Here’s what you need to know about returning or exchanging your items:
Return Window: Items must be returned within [Number] days of receipt of your order. Original shipping charges are non-refundable.
Return Conditions: All returned items must be unworn, unwashed, with all tags attached, and in their original packaging. Items that are damaged, worn, altered, or missing tags will not be accepted for return.
Return Process: To initiate a return, please visit our Returns Center on our website ([link to Returns Center]). You will need to provide your order number and reason for return. Once your return request is approved, you will receive a pre-paid return shipping label via email. Please note that a return processing fee of [amount] will be deducted from your refund.
Exchanges: We are happy to offer exchanges for a different size or color of the same item, subject to availability. Exchanges will be processed as a return and a new order.
Refunds: Once your returned item is received and inspected, your refund will be processed within [Number] business days. Refunds will be issued to the original form of payment used for the purchase. Please note that shipping charges and return processing fees will be deducted from your refund.
Important Notes
We reserve the right to limit or refuse returns or exchanges that we believe are excessive, fraudulent, or violate our return policy.
We are not responsible for lost or stolen return packages.
Sale items and special promotions may have different return and exchange policies. Please refer to the product description for specific details.
Contact Us
If you have any questions about our shipping and return policy, please contact us at [email protected] or by phone at [phone number].